Refund Policy

At KORE, we stand behind the quality of our products and are committed to providing a smooth and professional experience for our customers.

Returns

We offer a 30-day return policy. This means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it — unworn or unused, with tags, and in its original packaging. You must also provide a receipt or proof of purchase.

To start a return, please contact us at:

koreforathletictraining@gmail.com

Returns must be sent to the following address:

KORE
Ain Sebaa
Casablanca 20400
Morocco

If your return is approved, we will provide instructions on how and where to send your package. Return shipping costs are the responsibility of the customer unless the item is defective, damaged, or incorrect.

Items sent back without first requesting a return will not be accepted.

If you have any questions regarding returns, you may contact us at koreforathletictraining@gmail.com.

Damages and Issues

Please inspect your order upon reception. If the item is defective, damaged, or if you receive the wrong item, contact us immediately so we can evaluate the issue and make it right.

Exceptions / Non-Returnable Items

We do not accept returns for:

• Custom or personalized products

• Personal care goods

• Hazardous materials, flammable liquids, or gases

Sale items and gift cards are non-refundable.

If you are unsure whether your item qualifies for return, please contact us before sending it back.

Exchanges

To exchange an item, please return the original item first. Once your return is approved and processed, you may place a new order for the replacement item.

European Union 14-Day Cooling-Off Period

If your order is shipped to a country within the European Union, you have the right to cancel or return your order within 14 days, without providing a reason.

The item must be returned in the same condition it was received — unworn or unused, with tags, in original packaging, and accompanied by proof of purchase.

Refunds

Once we receive and inspect your return, we will notify you whether the refund has been approved.

If approved, the refund will be issued to your original payment method within 3–5 business days. Please note that your bank or credit card provider may require additional time to process and post the refund.

If more than 15 business days have passed since your refund was approved, please contact us at koreforathletictraining@gmail.com.